About your policy
The legal bit
About your trip
Tell us what happened
Your payment details
Your claim and next steps
We have received your claim and can confirm that a payment of has been raised.
If we're making the payment directly to you, this will reach your nominated account within the next 5-10 days. If the payment relates to an approved unpaid bill from a medical facility, we will liaise directly to discuss the outstanding account.
We have received your claim and it is currently being looked at by one of our claim assessors. Please note our response times are much longer than usual at this time, however no need to contact us we will in be in touch as soon as we have reviewed your file.